4

The role of cause and affect in service failure

Year:
2012
Language:
english
File:
PDF, 233 KB
english, 2012
6

E‐complaining: a content analysis of an Internet complaint forum

Year:
2001
Language:
english
File:
PDF, 332 KB
english, 2001
9

The critical role of customer forgiveness in successful service recovery

Year:
2018
Language:
english
File:
PDF, 990 KB
english, 2018
11

The import of illiteracy to marketing communication

Year:
1995
Language:
english
File:
PDF, 150 KB
english, 1995
18

The role of the Internet in physician–patient relationships: The issue of trust

Year:
2006
Language:
english
File:
PDF, 115 KB
english, 2006
19

Readers' Exchange

Year:
1996
Language:
english
File:
PDF, 1.69 MB
english, 1996
28

Birds of the British Upper Eocene

Year:
1976
Language:
english
File:
PDF, 3.95 MB
english, 1976
50

Toward an objective-based typology of e-business models

Year:
2003
Language:
english
File:
PDF, 111 KB
english, 2003